A Case study

First American

Providing home warranties nationwide

Product Strategy / brand Strategy / product development / ux-ui

First American's home warranties business is based on helping people when things go wrong, so it helps to have a technology partner who can make things go right.

With customers and service contractors spread all over the country...there’s a lot going on behind the scenes.

Oh, $#&!*
I don't have time for this.

Stress levels were high when you discovered your kitchen had flooded due to a dishwasher leak.

Warranty claims made simple.

Thankful for the ease of your home warranty system, you log in to the First American portal and effortlessly submit your claim.

Top-notch service providers to save the day.

Within moments, local service providers are notified through the First American contractor mobile app. Steve, an experienced service provider, accepts the claim and creates a same-day appointment.

We've got you covered.

Contractor Steve updates his status to en route, and First American sends you a text allowing you to track when he’ll arrive at your home.

Best in class
on-site support

Once on-site, Steve accesses your claim through the First American app. He updates the claim in real time as he diagnoses the problem and fixes the leaky dishwasher.

When design & technology meet up with strategy,the story of success gets simple.

we design products and experiences that make yourcustomers love you.